Network World

ITIL shapes help-desk overhaul at JPMorgan Chase

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...
Newswire

NetSupport enhances existing ITIL(R) Help Desk offering to deliver improved

MARKHAM, ON, June 28 /CNW/ - Software developer NetSupport Limited are pleased to announce the immediate availability of NetSupport ServiceDesk version 3. As well as ...
newswire

NetSupport Enhances Existing ITIL® Help Desk Offering To Deliver Improved Workflow Efficiencies

Software developer NetSupport are pleased to announce the immediate availability of NetSupport ServiceDesk version 3. Online, June 28, 2010 (Newswire.com) - Atlanta ...
ITWire

The Art of Service's Help Desk Tool Kit based on ITIL takes Customers by Storm

The Art of Service has just released the latest version of its popular Help Desk Toolkit, fully aligned with ITIL best practice IT Service Management. Brisbane, Australia, October, 4 2007 - The Art of ...